How to cultivate change champions in your organization

k9bmkDEC@?8mw@H E@ 4F=E:G2E6 492?86 492>A:@?D :? J@FC @C82?:K2E:@?k^DEC@?8mk^9bm

kAmp DEC2E68J\46?E6C65 2AAC@249 E@ k2 9C67lQ9EEADi^^HHH]35@]4@>^:?D:89ED^25G:D@CJ^492?86\=6256CD9:A\567:?:E:@?\2?5\DEC2E68:6D\7@C\DF446DDQm492?86 >2?286>6?Ek^2m :D 4C:E:42= E@ 6I64FE:?8 @C82?:K2E:@?2= D9:7ED E92E 2=:8? H:E9 3FD:?6DD AC:@C:E:6D 2?5 5C:G6 :>A24E] qFE 3642FD6 >2?J DEC2E68:4 A=2?D AC:@C:E:K6 E96 @A6C2E:@?2= 2DA64ED @7 E96 EC2?D7@C>2E:@?[ :E’D ?@E 2? F?4@>>@? >:DDE6A 7@C @C82?:K2E:@?D E@ F?:?E6?E:@?2==J =62G6 E96:C A6@A=6 :? E96 =FC49]k^Am

kAm%96 C6DF=E :D 492?86 :?:E:2E:G6D E92E 2AA62C 7@@=AC@@7 @? A2A6C 3FE 4CF>3=6 H96? AFE E@ E96 6I64FE:@? E6DE[ H9:49 42? 42DE =@?8\=2DE:?8 C6G6C36C2E:@?D E9C@F89 E96 @C82?:K2E:@?] xE’D H9J k2 9C67lQ9EEADi^^HHH]@2<]4@>^3=@8^H@C<A=246\492?86\DE2E:DE:4D^Qm?62C=J ` :? d 6>A=@J66Dk^2m 4@?D:56C =62G:?8 E96:C ;@3D :? E96 H2<6 @7 D:8?:7:42?E 492?86]k^Am

kAm%92E’D H96C6 J@FC 492?86 492>A:@? DEC2E68J 4@>6D :?E@ A=2J] p? 67764E:G6 492?86 492>A:@? ?6EH@C< AC6G6?ED 3FD:?6DD6D 7C@> =62G:?8 E96:C A6@A=6 369:?5 367@C6[ 5FC:?8[ 2?5 27E6C D:8?:7:42?E 5:DCFAE:@?D 3J 96=A:?8 J@FC 6>A=@J66D F?56CDE2?5[ AC@46DD[ 2?5 ?2G:82E6 E96 EC2?D7@C>2E:@? AC@46DD]k^Am

kAmx? E9:D 2CE:4=6[ k2 9C67lQ9EEADi^^HHH]35@]4@>^nFE>0D@FC46lDJ?5:42E:@?U2>AjFE>0>65:F>lA2CE?6CD9:ADU2>AjFE>042>A2:8?l6>\DJ?5:42E:@?\4F=E:G2E6492?86492>A:@?D:?@C82?:K2E:@?Qmqs~k^2m 5:D4FDD6D H92E 492?86 492>A:@?D 2C6[ H9J E96J >2EE6C[ 2?5 9@H J@F 42? 4F=E:G2E6 E62>D E92E DF446DD7F==J 492>A:@? 492?86 :? E96 H@C<A=246]k^Am

k9bm(92E xD 2 r92?86 r92>A:@?nk^9bm

kAmp 492?86 492>A:@? :D 2? 6>A=@J66 H9@ 96=AD E96:C @C82?:K2E:@? 724:=:E2E6 2?5 >@G6 E9C@F89 EC2?D7@C>2E:@?] u@C >2?J 6>A=@J66D[ 492?86 42? 36 2 DEC6DD7F= 2?5 F?46CE2:? AC@46DD[ 3FE E96 36DE 492?86 492>A:@?D 2C6 E9@D6 H9@ 766= :?G:8@C2E65 3J 492?86 2?5 2C6 H:==:?8 E@ 96=A E96:C 4@==628F6D AC@46DD 492?86 7C@> 368:??:?8 E@ 6?5] r92?86 492>A:@?D 2C6 2=D@ <?@H? 2D :>A=6>6?E2E:@? 492>A:@?D[ 492?86 >2?286>6?E 492>A:@?D[ 2?5 4F=EFC6 2>32DD25@CD]k^Am

k9bm(9J r92?86 r92>A:@?D |2EE6C 7@C %@52J’D ~C82?:K2E:@?2= %C2?D7@C>2E:@?Dk^9bm

kAmx7 J@F’G6 6G6C ?2G:82E65 2 >2;@C @C82?:K2E:@?2= D9:7E — H:E9 J@FC A6@A=6[ DEC2E68J[ DECF4EFC6[ @C @E96CH:D6 — J@F <?@H 6I64FE:?8 492?86 E92E 5C:G6D DF446DD7F= 3FD:?6DD @FE4@>6D[ 2?5 2 =2DE:?8 :>A24E :D ?@ D>2== 762E] x? 724E[ :E’D @7E6? D2:5 E92E k2 9C67lQ9EEADi^^HHH]AC@D4:]4@>^3=@8^H9J\492?86\>2?286>6?E\72:=DQmFA E@ f_T @7 492?86 :?:E:2E:G6D 72:=k^2m]k^Am

kAm%96 492?86\4@?DE2?E H@C< =2?5D42A6 92D A2CE:4F=2C=J 76=E E96 3CF?E @7 :?67764E:G6 3FD:?6DD EC2?D7@C>2E:@?D[ 2D D9:7E:?8 6>A=@J66 >:?5D6ED 2?5 3692G:@CD 92G6 @?=J 6I246C32E65 E96 C62D@?D F?56C=J:?8 72:=65 492?86 :?:E:2E:G6D] !@@C >2?286>6?E A6C7@C>2?46 2?5 6>A=@J66 C6D:DE2?46 E@ 492?86 2C6 @7E6? D66? 2D D:8?:7:42?E 4@?EC:3FE@CD E@ F?DF446DD7F= EC2?D7@C>2E:@?D :? 2 G@=2E:=6[ F?46CE2:?[ 4@>A=6I[ 2?5 2>3:8F@FD W'&rpX H@C=5]k^Am

kAm%96 D@=FE:@?[ 7@C >2?J[ :D E@ C646?E6C 492?86 >2?286>6?E DEC2E68:6D 2C@F?5 J@FC 3FD:?6DD 2?5 J@FC A6@A=6] p 9F>2?\7:CDE 2AAC@249 E@ 492?86 ?@E @?=J >:E:82E6D 4@>>@? C@253=@4<D E@ DF446DD7F= EC2?D7@C>2E:@? 3FE 42? 2=D@ AC@A6= J@FC @C82?:K2E:@? 7@CH2C5 3J 4F=E:G2E:?8 6?E9FD:2DE:4 H@C<6C 3FJ\:?[ 2=:8?:?8 :?E6C?2= 2?5 6IE6C?2= DE2<69@=56CD[ 2?5 6?4@FC28:?8 @C82?:K2E:@?2= D9:7ED E92E =2DE 2?5 5C:G6 :>A24E] *@FC 492?86 492>A:@? 677@CED D9@F=5[ 244@C5:?8=J[ =2J6C :?E@ 2?5 7FCE96C 3C@2542DE J@FC 6I:DE:?8 H@C< 3J 2DD:DE:?8 J@FC A6@A=6 2D E96J >@G6 E9C@F89 @C82?:K2E:@?2= 5:DCFAE:@?D]k^Am

k9bmd $E6AD %@ rF=E:G2E6 2?5 vC@H *@FC r92?86 r92>A:@? }6EH@C<k^9bm

kAmv:G6? E96:C 6IE6?D:G6 C6249 24C@DD 2? @C82?:K2E:@?[ :>A=6>6?E:?8 ?6H 492?86 492>A:@? ?6EH@C<D W2?5 8C@H:?8 6I:DE:?8 :?7C2DECF4EFC6DX :D 2D 492==6?8:?8 2D :E :D 6DD6?E:2=] p?5 2=E9@F89 J@FC 492?86 492>A:@? ?6EH@C< H:== ?665 E@ D9:7E H:E9 E96 492?86 677@CE 2E 92?5[ 6DE23=:D9:?8 J@FC AC@46DD E@52J 42? 8:G6 J@F E96 7C2>6H@C< ?646DD2CJ E@ C6DA@?5 E@ :?:E:2E:G6D 2D E96J 2C:D6 2?5 4F=E:G2E6 492>A:@?D 2C@F?5 :E]k^Am

kAmu@==@H E96D6 DE6AD 7@C 2 492?86 492>A:@? AC@46DD E92E :D :E6C2E:G6[ 24E:@?23=6[ 2?5 D42=23=6]k^Am

kAmkDEC@?8m`] {2J ~FE *@FC pAA@:?E>6?E !C@46DDk^DEC@?8mk^Am

kAmr92?86 AC24E:E:@?6CD — 3@E9 :?E6C?2= 2?5 6IE6C?2= — H9@ 2C6 E2D<65 H:E9 4F=E:G2E:?8 492?86 492>A:@? ?6EH@C<D >FDE 7:CDE 564:56 9@H E96J H:== 2AA@:?E 6=:8:3=6 42?5:52E6D E@ 492?86 492>A:@? A@D:E:@?D] }@ >6E9@5 :D :?96C6?E=J 36EE6C E92? E96 C6DE] w@H6G6C[ @?6 @7 E96 7@==@H:?8 @AE:@?D :D =:<6=J 25G:D23=6 32D65 @? E96 ?2EFC6 @7 E96 492?86 2?5 E96 492C24E6C:DE:4D @7 E96 A6@A=6 J@F 6>A=@J]k^Am

kF=mk=:mkDEC@?8m|2?286C ?@>:?2E:@?k^DEC@?8m] (:E9 2 >2?286C ?@>:?2E:@? 2AAC@249[ J@FC A6@A=6 >2?286>6?E E62>D H:== 36 C6DA@?D:3=6 7@C 92?5\D6=64E:?8 E96:C :562= 42?5:52E6D E@ 7:== J@FC 492?86 492>A:@? D62ED] %9:D 2AAC@249 @776CD 2 ?2EFC2= A2E9H2J E@ 6?8286 >2?286>6?E E62>D 2C@F?5 E96 EC2?D7@C>2E:@? 2?5 96=AD E96> 368:? E9:?<:?8 23@FE 3@E9 D:56D @7 E96 492?86 4@:? WDEC2E68J 2?5 A6@A=6X]k^=:mk=:mkDEC@?8m$6=7\?@>:?2E:@?k^DEC@?8m] x? E9:D 2AAC@249[ :?5:G:5F2= 4@?EC:3FE@CD 42? D6=7\2AA@:?E E96>D6=G6D E@ 2 492?86 >2?286>6?E A@D:E:@? 32D65 @? E96:C :?E6C6DED @C 42C66C 2DA:C2E:@?D] (9:=6 E9:D >6E9@5 42? 96=A J@FC DE2C 4@?EC:3FE@CD 56G6=@A =6256CD9:A 42A23:=:E:6D[ J@F D9@F=5 36 :?E6?E:@?2= H:E9 E96 ?F>36C @7 492?86 492>A:@?D J@F 2446AE E9C@F89 2 D6=7\?@>:?2E:@? 2AAC@249j E@@ 76H 42? DEC2:? J@FC ?6H=J 2AA@:?E65 >6>36CD[ H9:=6 E@@ >2?J >2J 5:=FE6 J@FC 677@CED 2?5 :?EC@5F46 F??646DD2CJ 4@>A=:42E:@?D]k^=:mk=:mkDEC@?8mpAA=:42E:@?k^DEC@?8m] p 7@C>2= 2AA=:42E:@? H:== C6BF:C6 >@C6 FA7C@?E H@C<[ 3FE E9:D 2AAC@249 42? 96=A J@F 36EE6C BF2=:7J J@FC 42?5:52E6D 2?5 D6E 4=62C 6IA64E2E:@?D 7@C E96 C@=6 :? 25G2?46] $9@F=5 J@F E2<6 E9:D C@FE6[ J@F’== ?665 E@ 4@?D:56C :7 J@FC E62> 92D E96 32?5H:5E9 ?646DD2CJ E@ 4C62E6[ AC@46DD[ 2?5 C6G:6H 2AA=:42E:@?D]k^=:mk^F=m

kAmkDEC@?8ma] rC62E6 2 ‘y@3 s6D4C:AE:@?’ 7@C *@FC r2?5:52E6Dk^DEC@?8mk^Am

kAm%96 >@DE 67764E:G6 492?86 492>A:@?D 2C6 E9@D6 6>A=@J66D H9@ 4@>6 AC6A2C65 7@C E96:C A@D:E:@?D 2?5 2C6 2H2C6 @7 6IA64E2E:@?D] p? :?E6C?2= “;@3 56D4C:AE:@?” D9@F=5 96=A J@F 56E6C>:?6 C6DA@?D:3:=:E:6D 2?5[ 2D 2 C6DF=E[ 96=A J@F 36EE6C 7:=E6C 7@C E96 36DE 42?5:52E6D D9@F=5 J@F @AE 7@C 2 D6=7\?@>:?2E:@? @C 2AA=:42E:@? AC@46DD]k^Am

kAmp? :?7@C>2= ;@3 56D4C:AE:@? 96=AD 2=:8? J@F 2?5 J@FC 76==@H 492?86 @H?6CD @? @FE4@>6D 2?5 4=2C:7:6D E96 C@=6 J@FC A6@A=6 H:== A=2J 2D E96 EC2?D7@C>2E:@? C@==D @FE] x? AC24E:46[ E92E >62?D J@FC ;@3 56D4C:AE:@? D9@F=5 4=62C=J 567:?6 6IA64E2E:@?D 2C@F?5 A@D:E:@? C6BF:C6>6?ED WDF49 2D E96 2AAC@I:>2E6 E:>6 4@>>:E>6?E A6C >@?E9[ H96E96C 492>A:@?D H:== ?665 E@ =625 >66E:?8D[ 2?5 9@H =@?8 E96J D9@F=5 6IA64E E@ 9@=5 E9:D A@D:E:@?X]k^Am

kAmpE E96 D2>6 E:>6[ 2D J@F 56G6=@A C6DA@?D:3:=:E:6D[ J@FC >2?286CD D9@F=5 2=D@ 368:? E@ 4@?D:56C E96 D<:==D 2?5 2EEC:3FE6D E96J D9@F=5 =@@< 7@C :? 2 492?86 492>A:@?[ DF49 2D :?5:G:5F2=D H9@ik^Am

kF=mk=:m$9@H DEC@?8 =6256CD9:A 2?5 4@>>F?:42E:@? D<:==D]k^=:mk=:mpC6 6I4:E65 3J AC@;64ED @FED:56 @7 E96:C 52J\E@\52J]k^=:mk=:m#624E A@D:E:G6=J E@ 492?86]k^=:mk=:mpC6 2 ECFDE65 “8@\E@” A6CD@? H:E9:? E96:C H@C< 4:C4=6D]k^=:mk=:mpC6 23=6 E@ 252AE H:E9 62D6 2?5 F?56CDE2?5 E96 8C62E6C DEC2E68:6D 2E A=2J]k^=:mk^F=m

kAmkDEC@?8mb] t?8286 %96> Ws@?’E yFDE %6== %96>Xk^DEC@?8mk^Am

kAmr92?86 :D 2 4@?DE2?E[ 2?5 492?46D 2C6[ J@FC 492?86 492>A:@?D 92G6 ?2G:82E65 @C82?:K2E:@?2= D9:7ED 2E 2 AC6G:@FD A@:?E :? E96:C 42C66CD] $@ H92E H:== >2<6 E9:D EC2?D7@C>2E:@? 5:776C6?E 7C@> E96 C6DEn %96 2?DH6C :D 2 k2 9C67lQ9EEADi^^:?D:89ED]35@]4@>^%C2?D7@C>\x??@G2E:G6\$EC2E68:6D\7@C\{625:?8\r92?86]9E>=Qm492?86 4@>>F?:42E:@?D A=2?k^2m E92E 8@6D 36J@?5 4964<:?8 @77 E96 :?E6C?2= 4@>>F?:42E:@?D 3@I]k^Am

kAmw6C6 :D J@FC @AA@CEF?:EJ E@ 6?8286 J@FC 492?86 ?6EH@C< 2?5 2?DH6C E96 “D@ H92En” 369:?5 J@FC 677@CED] w@H H:== E9:D 564:D:@? :>A24E 9@H J@FC 6>A=@J66D H@C< — 3@E9 E@52J 2?5 :? E96 =@?8 CF?n (92E 2C6 E96 A@D:E:G6 @FE4@>6D J@FC 492?86 492>A:@?D 2?5 E96:C 4@==628F6D H:== 6?;@Jn pC6 E96C6 492?46D E@ =62C? ?6H D<:==D[ 3F:=5 ?6H C6=2E:@?D9:AD[ @C 8C@H :?E@ ?6H A@D:E:@?D E92?<D E@ E96D6 564:D:@?Dnk^Am

kAm*@F 42? 7FCE96C 82=G2?:K6 J@FC 492?86 ?6EH@C< 3J D92C:?8 E96 A@D:E:G6 2DA64ED @7 36:?8 @77:4:2= 2>32DD25@CD 7@C E96 :?:E:2E:G6[ :?4=F5:?8 3@E9 E2?8:3=6 2?5 :?E2?8:3=6 C6H2C5D 2DD@4:2E65 H:E9 E96 A@D:E:@?[ DF49 2D 56G6=@A:?8 2 DEC@?86C 4@??64E:@? E@ E96 4@>A2?J[ 82:?:?8 62C=J 2446DD E@ AC@8C2> :?7@C>2E:@?[ 2?5 D92CA6?:?8 =6256CD9:A D<:==D]k^Am

kAmkDEC@?8mc] s6D:8? *@FC r92?86 r92>A:@? }6EH@C< $ECF4EFC6k^DEC@?8mk^Am

kAm~?46 J@F’G6 56G6=@A65 2? @FE=:?6 @7 9@H J@F’== 6?=:DE J@FC 7:CDE 492?86 492>A:@?D[ :E’D E:>6 E@ 4@?D:56C 9@H J@F 42? 8C@H J@FC 677@CED :?E@ 2 7F==\7=65865 ?6EH@C<] %96 <6J 96C6 :D E@ >65:E2E6 @? 2 D@=:5 DECF4EFC6 E92E H@C<D 7@C 3@E9 4FCC6?E 2?5 7FEFC6 DE2E6D] %9:D H:== :?G@=G6 567:?:?8 DA64:7:4 C@=6D 7@C :?5:G:5F2= 492>A:@?D[ 56E6C>:?:?8 =6256CD9:A\=6G6= 4F=EFC6 DA@?D@CD[ 2?5 2DD:8?:?8 4F=EFC6 42AE2:?D — @C 492?86 492>A:@?D H9@ 42? 96=A 8@G6C? E9:D 3@5J 2?5 <66A H@C< >@G:?8 7@CH2C5]k^Am

kAm%9:D DE6A D9@F=5 6:E96C G2=:52E6 E92E J@FC ?6EH@C< AC@>@E6D 62D6 @7 D42=23:=:EJ @C 96=A J@F A:?A@:?E A:646D @7 DECF4EFC6 E92E[ H96? :>A=6>6?E65 6? >2DD6[ H:== 4C62E6 :?677:4:6?4:6D]k^Am

kAmkDEC@?8md] tBF:A x>A=6>6?E2E:@? r92>A:@?D H:E9 E96 #:89E x?7@C>2E:@?k^DEC@?8mk^Am

kAm%@ 6?8286[ F?:E6[ 2?5 8F:56 E96:C 76==@H 6>A=@J66D E9C@F89 E96 EC2?D7@C>2E:@?[ J@FC 492?86 492>A:@?D >FDE 92G6 2446DD E@ :?7@C>2E:@? @? E96 492?86 E92E 2?DH6CD 9@H A6@A=6 >2J 36 :>A24E65 2?5 9@H =6256CD9:A A=2?D E@ @A6C2E:@?2=:K6 E96:C DEC2E68:6D] r@?D:56C E96 7@==@H:?8 C6D@FC46D 7@C J@FC ?6IE 492?86 42>A2:8?ik^Am

kF=mk=:mrF=EFC6 <:ED 96=A @C82?:K2E:@?D 5:DE:== E96:C 4F=EFC6 :?E@ 2 5:86DE:3=6 C6D@FC46 E92E J@FC 492?86 492>A:@?D 42?[ :? EFC?[ =6G6C286 E@ 6IA=2:? E96 492?86 42>A2:8? H:E9:? E96 =2C86C 4@?E6IE @7 J@FC 4F=EFC6]k^=:mk=:mr92?86 42=6?52CD D9@F=5 5@4F>6?E FA4@>:?8 492?86 2>32DD25@C 6G6?ED 2?5 7@4FD 2C62D]k^=:mk=:mk2 9C67lQ9EEADi^^HHH]35@]4@>^D6CG:46D^25G:D@CJ^A6@A=6\DEC2E68J\D@=FE:@?D^4@>>F?:42E:@?D\4@?DF=E:?8QmwF>2?[ r@>A6==:?8[ ':DF2= r@>>F?:42E:@?Dk^2m :D 2 9:89=J :>A24E7F= C6D@FC46 H96? J@F ?665 2 36EE6C H2J E@ E6== J@FC @C82?:K2E:@?’D 492?86 ?2CC2E:G6 2?5 6=:4:E 2? 6>@E:@?2= C6DA@?D6 7C@> J@FC 2F5:6?46]k^=:mk^F=m

k9bmuC6BF6?E=J pD<65 "F6DE:@?Dk^9bm

kAm(2?E E@ =62C? E96 :?D 2?5 @FED @7 492?86 492>A:@? ?6EH@C<Dn %96 7C6BF6?E=J 2D<65 BF6DE:@?D 36=@H 2C6 96C6 E@ 96=A]k^Am

kAmkDEC@?8m(92E xD E96 s:776C6?46 q6EH66? 2 r92?86 p86?E 2?5 2 r92?86 r92>A:@?nk^DEC@?8mk^Am

kAm%96 E6C>D “492?86 286?E” 2?5 “492?86 492>A:@?” 2C6 FD65 :?E6C492?8623=J 3J D@>6 492?86 AC@76DD:@?2=D] r@>A2C65 E@ 492?86 492>A:@?D[ 9@H6G6C[ 492?86 286?ED EJA:42==J 362C 9:896C\=6G6= C6DA@?D:3:=:E:6D 7@C 6I64FE:?8 492?86 :?:E:2E:G6D]k^Am

kAmpD DF49[ @C82?:K2E:@?D @7E6? 2DD:8? 492?86 286?E C6DA@?D:3:=:E:6D E@ >:5\ E@ FAA6C\=6G6= =6256CD[ H9:=6 2 492?86 492>A:@? 42? 36 2?J@?6 H:E9:? 2? @C82?:K2E:@? @C 6IE6C?2= E@ :E W:7[ 7@C 6I2>A=6[ J@F’G6 6?=:DE65 E96 96=A @7 2 k2 9C67lQ9EEADi^^HHH]35@]4@>^D6CG:46D^25G:D@CJ^A6@A=6\DEC2E68J\D@=FE:@?D^4@>>F?:42E:@?D\4@?DF=E:?8Qm492?86 >2?286>6?E 4@?DF=E2?Ek^2mX]k^Am

kAmkDEC@?8mw@H s@6D 2 !6CD@? q64@>6 2 r92?86 r92>A:@?nk^DEC@?8mk^Am

kAm~C82?:K2E:@?D 92G6 2 76H @AE:@?D H96? 56E6C>:?:?8 9@H E96J D9@F=5 2DD:8? 492?86 492>A:@? C@=6D] r9@@D6 E@ 92G6 >2?286CD 2?5 @E96C =6256CD ?@>:?2E6 5:C64E C6A@CED H9@ 36DE 6>3@5J J@FC 492?86 :?:E:2E:G6D] ~C[ 4@?G6CD6=J[ J@F 42? 2CC2?86 2? 2AA=:42E:@? @C D6=7\?@>:?2E:@? AC@46DD]k^Am

kAmkDEC@?8m(92E pC6 E96 r92C24E6C:DE:4D @7 t7764E:G6 r92?86 r92>A:@?Dnk^DEC@?8mk^Am

kAm%96 :562= 492?86 492>A:@? 286?E D9@F=5 6I9:3:E E96 D2>6 567:?:?8 EC2:ED 2D E96 36DE 492?86 =6256CD :? J@FC @C82?:K2E:@?] %96J D9@F=5 5:DA=2J 2 9:89 42A24:EJ 7@C 6>A2E9:4 =6256CD9:A[ 67764E:G6 4@>>F?:42E:@?[ 28:=:EJ[ 252AE23:=:EJ[ 2?5 8@2= D6EE:?8]k^Am

k9bmqF:=5 *@FC r92?86 |2?286>6?E r92>A:@? }6EH@C<k^9bm

kAm(96? 6I64FE65 4@CC64E=J[ 492?86 492>A:@? ?6EH@C<D 364@>6 2 A@H6C7F= 7@C46 7@C 492?86 2?5 2 3C:586 36EH66? J@FC A6@A=6 2?5 J@FC DEC2E68J] pD E@52J’D @C82?:K2E:@?D A:G@E E96:C DEC2E68:6D E@H2C5 E96 7FEFC6 @7 H@C<[ =6256CD H9@ :?G6DE :? E96:C 492>A:@? ?6EH@C<D ?@H H:== 7:?5 E96>D6=G6D 36DE A@D:E:@?65 E@ 252AE E@ 5:DCFAE:@?D :? E96 J62CD E@ 4@>6]k^Am

kAmk2 9C67lQ9EEADi^^HHH]35@]4@>^:?D:89ED^25G:D@CJ^9@H\E@\4F=E:G2E6\492?86\492>A:@?D\:?\J@FC\@C82?:K2E:@?Qmk6>m%9:D DE@CJk^6>mk^2m k6>mH2D AC@5F465 3Jk^6>m k2 9C67lQ9EEADi^^HHH]35@]4@>^Qmk6>mqs~k^6>mk^2m k6>m2?5 C6G:6H65 2?5 5:DEC:3FE65 3Jk^6>m k2 9C67lQ9EEADi^^9F3D]=2^"_b<=8$#_Q C6=lQ?@7@==@HQmk6>m$E24<6Ck^6>mk^2m]k^Am